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Customer Service Coordinator at Penske

Eden, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

24.38

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Workforce Planning, Preventative Maintenance Scheduling, Vendor Management, Shop Productivity Optimization, Mechanical Knowledge, Service Administration, DOT Compliance, OSHA Compliance, Diagnostic Programs

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 14661 Merser Road in Eden, MD Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. • Assure that all Penske Rental units are maintained and prepared for customers • Ensure parts are available for scheduled work • Hold vendors accountable for quality and adherence to schedule for outside work • Provide customer service, assuring customers are satisfied and will return for additional business. • Maintain shop productivity by optimizing the work plan • Coordinate with district billing clerks as necessary • Other projects and tasks as assigned by supervisor About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Responsibilities

The coordinator manages the shop work plan by scheduling preventative maintenance and coordinating outside repairs to maximize productivity. They serve as the primary point of contact for customers regarding maintenance updates, billing, and service resolution.