Customer Service Coordinator at PTSG Access & Safety

Trafford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

27000.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Building, Problem Solving, Work Order Processing, Scheduling, Coordination, Client Enquiries Management, Internal Relationship Building, PC Skills, Attention To Detail, Organizational Skills, Communication Abilities, Interpersonal Abilities, Prioritization, Managing Competing Demands

Industry

Facilities Services

Description

Customer Service Coordinator at The NSS Group Part of NSS Maintenance £27,000 per annum About the Job: This isn’t your typical desk-based role. As a Customer Service Coordinator, you’ll be at the heart of our operations — building lasting client relationships, solving problems in real time, and supporting the smooth delivery of projects across the UK. Your job will include: Accepting and processing work orders with accuracy and efficiency Building strong, long-term relationships with a small portfolio of clients Scheduling and coordinate reactive jobs and managing client enquiries Supporting our field operatives to ensure smooth service delivery Build internal relationships with different departments What we’ll give you: Free onsite parking and refreshments in a sociable, supportive office 25 days annual leave + bank holidays Day off for your birthday after length of service Monthly Reward & Recognition Scheme with retailer vouchers TradePoint Card – 10% off at B&Q Eye care vouchers Medicash health plan, giving access to discounts on dental, health screening, gym memberships, retail and more Referral bonus scheme Real opportunities to progress and develop within the company What we are looking for: Proven experience in a similar role, ideally within construction or the building industry Strong PC skills and confidence in learning new systems A sharp eye for detail and strong organisational skills Excellent communication and interpersonal abilities The ability to prioritise effectively and manage competing demands The Process: To ensure fairness in our hiring process, we’re working with Hubert.ai, our virtual recruitment assistant. After applying, you’ll be invited to a 15–20 minute chat-based interview with Hubert. Please complete it as soon as possible. Interview Tips: Read this quick guide About NSS NSS Maintenance is a nationwide working-at-height contractor, delivering planned and reactive building fabric maintenance and refurbishment for the commercial, retail, and industrial sectors. We operate all over the UK and directly employ over 600 colleagues across the NSS Group. With ambitious but realistic growth plans, we’re a business on the rise. We live and breathe our values — and we’re looking for people who do the same. IND1

Responsibilities

The coordinator will be responsible for accepting and processing work orders efficiently, building strong client relationships, and managing reactive job scheduling and client inquiries. This role also involves supporting field operatives and fostering internal departmental relationships to ensure smooth service delivery across the UK.