WinnCompanies is searching for a Customer Service Coordinator to join our team. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up.

REQUIREMENTS

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft Office applications.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• High Speed internet.
• A quiet, distraction free work environment.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment.

PREFERRED QUALIFICATIONS

• Extensive customer service or administrative experience.
• Experience with Yardi or other property management software.
• Experience with scheduling/work order service ticket platforms.

ABOUT US:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Current Winn employees should apply through this internal link

• Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
• Receive emergency and non-emergency service requests via online, email, or calls from residents.
• Handle all calls, including troubleshooting and scheduling resident service request needs.
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve.
• Prioritize calls according to urgency and importance.
• Create work orders and dispatch accordingly.
• Schedule work orders. Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders.
• Provide scheduling support for Deployed Spouses Program.