Customer Service Coordinator at Rentokil Initial Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Integrity, Contract Compliance, Commission Calculation, Lead Coordination, Customer Relationship Management, Advanced Excel, Problem Solving, Professional Communication, Administrative Support, Process Improvement, Stakeholder Management, OH&S Compliance

Industry

Environmental Services

Description

Join Our Team: Sales and Customer Service Coordinator Are you a detail-oriented professional with a passion for supporting high-performing teams? We are looking for a Sales and Customer Service Coordinator to act as the backbone of our sales department. In this role, you won’t just be managing paperwork; you’ll be the “ engine room” ensuring our sales processes run smoothly, our data is flawless, and our customers receive world-class support. If you thrive in a fast-paced environment where accuracy, compliance, and relationship- building are the keys to success, we want to hear from you. Key Responsibilities Sales Operations and Data Integrity Master File Ownership: Take full ownership of the Sales Master file, ensuring daily updates are completed with 100% accuracy in line with Standard Operating Procedures. Contract Compliance: Audit all sales paperwork for clarity and completeness. Track new, renewed, and amended contracts to ensure they meet our Branch Service Level Agreements. Commission Support: Partner with the Sales Manager to accurately compile and calculate monthly sales commissions. Lead Coordination: Manage the flow of sales leads to ensure rapid response times, providing feedback and recognition to those who generate the Opportunities. Customer Excellence and Problem Resolution Proactive Support: Act as the primary point of contact for field sales consultants, helping them resolve customer queries in real-time. Issue Tracking: Ensure customer issues are communicated to the right stakeholders immediately, including raising and tracking customer in jeopardy tickets in our system System. Relationship Management: Build and maintain strong rapport with both internal departments and external clients through "educated" feedback and prompt Service. Administration and Team Synergy General Admin: Support the team with tender submissions, customer correspondence, filing, and general reporting. Cross-Functional Collaboration: Foster a positive culture between the Operations, Sales, and Business Support functions to keep business flowing Seamlessly. Process Improvement: Identify ways to improve paper-flow and contribute to the continuous improvement of the team's performance and culture. Compliance and Safety Safety, Health, and Environmental Leadership: Monitor Safety, Health, and Environmental practices within the sales team, ensuring monthly compliance tasks are finished on time. Policy Adherence: Ensure 100% compliance with all company policies, including OH&S Human Resources, and Security protocols. What We Are Looking For The Detail Specialist: You catch the errors others miss. You understand that “accurate” is the only acceptable standard for data. The Problem Solver: You don’t just report issues; you find solutions and follow through until the customer is satisfied. The Communicator: You can explain complex info clearly and maintain a professional, helpful tone under pressure. The Tech-Savvy Admin: Proficiency in Customer Relationship Management tools and advanced Excel skills are highly regarded. Why Join Us? You will be a vital part of a branch that values teamwork, celebrates success, and prioritises the safety and growth of its employees. We offer an environment where your contribution to the "bigger picture" is recognised every single day. Ready to coordinate our success? Apply today! About us At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers

Responsibilities

The role focuses on managing sales operations, ensuring data accuracy in the Sales Master file, and auditing contract compliance. Additionally, the coordinator provides real-time support to field consultants and resolves customer issues to maintain high service levels.