Customer Service Coordinator at Rhenus Logistics

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Account Management, Inventory Coordination, Order Processing, WMS, Dispatch Coordination, Documentation, Compliance, Billing, Reporting, Service Improvement, Communication, Organisational Skills, Attention To Detail, MS Applications

Industry

Logistics;Transportation;Supply Chain and Storage

Description

What You Can Expect: Customer Account Management Serve as the primary contact for assigned warehouse customers. Respond to clients promptly to enquiries regarding inventory, deliveries, and order status. Provide updates on receipting, dispatch, and stock availability. Manage customer expectations and escalate operational issues where required. Order & Inventory Coordination Process inbound and outbound warehouse orders in the WMS. Coordinate picking, packing, and dispatch activities with warehouse staff. Monitor inventory levels and notify customers of discrepancies. Arrange transport bookings for outbound deliveries. Documentation & Compliance Ensure accurate processing of delivery orders and warehouse documentation. Maintain records for bonded or MPI transitional cargo as per TFO responsibilities. Support compliance with NZ Customs and MPI requirements. Ensure correct handling instructions are communicated to warehouse staff. Billing & Reporting Ensure correct charging for storage, handling, and value-added services. Assist with invoice preparation and resolution of billing queries. Provide regular stock and activity reports to customers. Service Improvement & Communication Identify service improvement opportunities. Support onboarding of new warehouse clients. Maintain strong communication between warehouse, operations, and transport teams. Participate in customer review meetings where required. What You Bring: Essential 2+ years’ experience in Warehousing and or Forwarding Operations 2+ years’ Customer service Experience using Warehouse Management Systems (WMS) Strong communication and organisational skills High attention to detail Ability to manage multiple customer accounts Intermediate level of proficiency with MS applications (e.g. Excel) Desirable Understanding of NZ Customs and MPI warehouse requirements Experience coordinating transport bookings Exposure to bonded or transitional facilities Welcome to Rhenus, where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. We are on the fast track, ready to unlock untapped potential. At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond. Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way. In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow. If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via workday@rhenus.com

Responsibilities

The coordinator will serve as the primary contact for warehouse customers, managing inquiries regarding inventory, deliveries, and order status while processing inbound and outbound orders in the WMS. Responsibilities also include coordinating warehouse activities, ensuring documentation accuracy, and assisting with billing and reporting for storage and handling services.