Customer Service Coordinator at Samskip

Rotterdam, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Coordination, Import/Export Operations, Freight Forwarding, Transport Documentation, Cost Control, CRM Platforms, Transport Management Systems, Analytical Skills, Microsoft Office, Multitasking, Interpersonal Communication, Reporting, Dangerous Goods Regulations, Incoterms 2020, GDP Pharmaceutical Transport

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Samskip is a truly international company that innovates the most advanced sustainable and multimodal transport solutions across Europe. Based at our headquarters in Rotterdam, one of the world’s busiest and most important transport and shipping hubs, you will engage with the cutting edge of 21st-century logistics. And, as someone whose role is to propose solutions across all areas of our operation, you will be perfectly placed to have a major influence on shaping Samskip’s future success. Education & Experience * University degree and/or relevant experience in logistics, transportation, supply chain, freight forwarding, or related fields. * Experience in import/export, forwarding, and freight logistics operations. * Strong understanding of transport documentation, operational procedures, and cost control. * Experience working with carriers, shipping companies, suppliers, customs, and customers. * Experience using transport management systems, CRM platforms, and operational IT systems. Technical Skills * Strong analytical and computer skills. * Proficiency in Microsoft Office (Excel, Word, PowerPoint). * Experience with transport systems is an advantage. Skills & Competencies * Excellent communication and customer service skills. * Ability to multitask and work effectively under pressure. * Strong collaboration, interpersonal, and emotional intelligence skills. * Independent, proactive, organized, and solution-driven mindset. * Strong reporting, follow-up, and coordination abilities. * Reliable, disciplined, and professional approach to work. Language Requirements * Excellent written and spoken English required. * Dutch, French, Danish, or German language skills are beneficial. Other Requirements * Knowledge of Dangerous Goods regulations (IMO/ADR), INCO 2020, and GDP pharmaceutical transport requirements is beneficial. * Punctual, organized, reliable, and professional work ethic. Operational Management * Ensure all operational and departmental tasks are completed accurately and within deadlines. * Manage bookings, transport documentation, Bills of Lading (BL), manifests, routing orders, notifications, arrival notices, and invoicing. * Oversee import, export, forwarding, and domestic/international transport operations. * Ensure accurate data entry, cost allocation, and revenue control within transport systems (GFS, CRM, and related platforms). * Monitor supplier invoices, shipping charges, transport costs, and departmental expenses. * Ensure compliance with company procedures, operational standards, GDP pharmaceutical requirements, Dangerous Goods regulations (IMO/ADR), and INCO 2020. * Support implementation of workflows, operational procedures, and new IT systems. Customer Service & Sales Support * Deliver high-quality, personalized customer service and provide accurate operational information at all times. * Build and maintain strong relationships with customers, carriers, agents, customs authorities, terminals, ports, warehouses, and partner companies. * Identify business opportunities and forward promising leads to the sales department. * Support customer contracting, quotations, bidding, and operational decision-making related to customer agreements. * Promote additional services offered by Jónar Transport and associated group companies. Communication & Coordination * Maintain professional communication and close coordination with internal departments in Rotterdam and Reykjavík. * Collaborate with operational and commercial teams to ensure seamless service execution and customer satisfaction. * Coordinate effectively with customs, ocean and road carriers, shipping lines, terminals, agents, and suppliers. Team Support & Development * Support departmental coverage during absences and assist with operational tasks when required. * Contribute to a professional, positive, and organized working environment. Process Improvement & Reporting * Contribute to operational excellence, continuous improvement, and quality initiatives. * Identify operational challenges and recommend workflow and service improvements. * Conduct reporting, follow-up activities, and data analysis to support operational performance. * Competitive salary based on your experience and qualifications. * 8.33% holiday allowance and an annual 13th month bonus. * 28 vacation days per year to recharge. * A comprehensive pension scheme. * Travel and internet allowances.

Responsibilities

Coordinate international transport operations, managing bookings, documentation, and invoicing while ensuring compliance with shipping regulations. Build strong relationships with customers and partners to deliver high-quality service and identify new business opportunities.