Customer Service - Coordinator at Sherwin-Williams

Semarang, Central Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Support, Sales Target Achievement, Record Keeping, Inventory Monitoring, Logistics Coordination, Complaint Follow-up, Marketing Strategy Assistance, Credit Control, Debtors Control, Collections Monitoring, ISO Compliance, Interpersonal Communication

Industry

Paint;Coating;and Adhesive Manufacturing

Description

Roles and Responsibilities Work closely with internal department and provide service support to customers and stockist Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set. To ensure the following are done (local sales) Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence). No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner Reduce repetition of FG request to production for the same product & liasing with Product Planner Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions Monitoring of all deliveries to customers on time by liasing with Logistics & Production Monitoring of any complaint login and follow ups Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc.. New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered Reminders are duly sent out and legal actions taken against bad defaulters Collections are closely monitored to achieve monthly projected collections To achieve departmental and company level KPI at all times Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods Ensure all procedures comply with existing ISO standards and records updated At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible

Responsibilities

This role involves providing service support to customers and stockists, assisting management in achieving sales targets, and meticulously managing local sales documentation and records.