Job title: Customer service coordinator
Location: Kanata
Job Type: Full Time
We are a fast-growing, high-volume kitchen and bathroom cabinet supplier proudly serving both residential and builder clients. With a strong reputation for quality and customer satisfaction, we’re looking for a dependable and highly motivated Customer Service Coordinator to join our dynamic team in Kanata. If you’re organized, resourceful, and thrive in a fast-paced environment, we want to hear from you!

REQUIREMENTS:

• High school diploma or GED (post-secondary education an asset)
• Previous experience in customer service, office coordination, or the construction/design industry is a plus

WHAT YOU’LL DO

As a Customer Service Coordinator, you’ll be the key point of contact between our clients, technicians, and internal teams. Your main focus will be on ensuring a seamless post-sale experience and timely service coordination.

KEY RESPONSIBILITIES:

• Coordinate and schedule service appointments accurately and efficiently
• Communicate with clients and resolve inquiries or issues via phone and email in a professional and timely manner
• Navigate and manage builder portals to update purchase orders and service requests
• Schedule and support technicians and installers to meet tight deadlines
• Assist with order entry, pricing details, and product purchasing
• Build and maintain strong relationships with builder clients and internal departments