JOB INTRODUCTION

Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We’re currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.

THE IDEAL CANDIDATE

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environment

The role is based our Snodland office in Kent and is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. Tarmac is the UK’s leading sustainable building materials and construction solutions business. Our innovative products and solutions not only deliver the infrastructure needed to grow the UK economy today but also help to create a more sustainable built environment for the country’s long-term future.
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

MAIN RESPONSIBILITIES

As a Customer Service Coordinator, you will work collaboratively across our Customer Service Team, acting as the primary point of contact for our customers and representing the face of Tarmac. Your role will be varied and impactful, including but not limited to:

• Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion
• Delivering a consistently high level of customer care, ensuring every interaction is positive and professional
• Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks
• Collaborating with team members to clarify information, resolve issues, and share insights
• Identifying opportunities for process improvement and contributing to the continuous enhancement of our services
• Maintaining accurate customer records within the CRM system
• Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery
• Supporting the wider team in delivering in-demand products and contributing to business profitability
• Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies
• Developing strong product knowledge and staying informed about market trends through training, research, and self-study

The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation- after successful training the role is open to an element of rostered hybrid working across the team

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environmen

In addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunitie