Customer Service Coordinator
Bedford, MA (Hybrid: Mon/Fri remote, Tues–Thurs onsite)
$23–25/hr | Temporary with potential to convert
About the Role
Our client is seeking 7 Customer Service Coordinators to support a temporary increase in workload as we roll out changes to our customer service process. This is an exciting opportunity to join a global leader in medical diagnostics while providing high-quality customer service in a dynamic, fast-paced environment. High-performing temporary employees may also be considered for permanent opportunities as they arise.

Key Responsibilities

• Provide customer support via phone, video, and email.
• Manage customer orders, inquiries, and escalations with accuracy and professionalism.
• Partner cross-functionally with suppliers, sales, legal/HR, import/export, planning, and international operations to resolve issues.
• Ensure accuracy of data entry and documentation within internal systems.
• Collaborate with team members to meet deadlines and support departmental goals.

About You

• 2+ years of customer service, order management, or international operations experience; experience in regulated industries (medical devices, diagnostics, biotech, or manufacturing) strongly preferred.
• Proven B2B and international customer support background; bilingual in Spanish or French is a strong plus.
• Proficient in Microsoft Office (Excel required); experience with SAP ERP and CRM/ATS tools preferred.

If you are interested, please reach out to mockerbloom@naglergroup.com!

• Provide customer support via phone, video, and email.
• Manage customer orders, inquiries, and escalations with accuracy and professionalism.
• Partner cross-functionally with suppliers, sales, legal/HR, import/export, planning, and international operations to resolve issues.
• Ensure accuracy of data entry and documentation within internal systems.
• Collaborate with team members to meet deadlines and support departmental goals