Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.

WHO WE ARE

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. At Trelleborg Sealing Solutions, we are a leading global supplier of sealing solutions. Our engineered polymer solutions seal, damp, and protect aircraft and terminal equipment, and are carefully tested and used in almost every major aircraft program, including airframes, aircraft engines, flight control systems, and landing gears. We work closely with leading industry brands to accelerate their performance, drive their business forward, and shape the industry. Our Solihull office markets our sealing range to Industrial and Aerospace customers, providing local design and service support.
We are seeking a Customer Service Coordinator to join our UK Aerospace team. As part of this dynamic team, you will play a vital role in contributing to the achievement of TSS UK Aerospace objectives.

EDUCATION AND EXPERIENCE:

• Minimum GCSE Grade C in Maths and English (or equivalent).
• Proficient Microsoft Office skills including Word, Excel, and PowerPoint.
• Experience in a Customer Service role, preferably in Manufacturing, Supply Chain or Aerospace industry.
• ERP experience: SAP experience is preferred.

TRAVEL REQUIREMENTS:

• Occasional travel within UK to Trelleborg Manufacturing and Customer sites.

• First point of contact for dedicated Aerospace customers enquiries / concerns
• Investigation of customer complaints or concerns.
• Receive and respond to customer’s quotation requests in an accurate and timely manner.
• Acquire feedback from customer and update appropriate systems.
• Receive and process customers’ orders / schedules according to Order Review process.
• Prioritize the workload to satisfy the customer needs and meet the Company targets.
• Developing a knowledge of company products / part numbering system
• Ensuring Aerospace guidelines and procedures are adhered to at all times, seeking the Team Leader, Account Managers and Customer Service Manager’s support, if needed.
  For a more comprehensive understanding of the primary duties and responsibilities associated with this role, please feel free to contact us. We would be happy to provide you with a detailed job description.