FULL TIME, PERMANENT

We are looking for a Customer Service Coordinator to work within our Import Vessel Admin team.
Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Customer Care team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.

SKILLS AND EXPERIENCE YOU’LL BRING TO US

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.
You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.

• Manage own workload, communicating effectively when support is needed
• Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
• To understand and work collaboratively with all internal departments as and when required
• Ensure full recovery of all applicable costs, relative to your role
• Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
• Responsible for running KPI reports and talking discussing the findings through with the team as and when required
• Supporting the team with training and coaching for new and existing members