ABOUT US

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

BEHAVIOURS & SKILLS:

• Self-motivated, organised, and committed to excellence
• A strong communicator with a confident and professional phone manner who builds trust and simplifies information
• Collaborative team player with a can-do attitude
• Detail-oriented with solid time management skills
• Commercial awareness and customer-centric mindset
• Skilled in MS Office (especially Excel and PowerPoint)

ADDITIONAL REQUIREMENTS:

• Occasional business travel may be required
• Flexible to work extra hours when needed
• Full UK driving licence (preferred for external meetings)
  Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service.

ABOUT THE ROLE

Are you passionate about delivering exceptional customer service?
We’re looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes.
In this role, you’ll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, you’ll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.