NO AGENCIES PLEASE!

Xenex Disinfection Services is looking for a passionate Customer Service Coordinator to help further Xenex’s competitive edge. Xenex’s patented services and solutions help facilities reduce the number of pathogens missed during manual cleaning and reduce environmental contamination. As an employee of Xenex, you will be part of a rapidly growing organization that is changing the way healthcare professionals and many other business leaders think about and manage microbial reduction. We are looking for candidates who are willing to give their all in this role. In exchange for your passion and dedication, we can offer you an entrepreneurial and rewarding environment where employees are highly respected and valued.

MINIMUM QUALIFICATIONS

• Proven customer-centric attitude
• Basic knowledge of UVC Technology
• Strong work ethic, attention to detail, organization, and time management skills
• Ability to communicate effectively with a broad spectrum of contacts including Xenex customers
• Ability to navigate a knowledge base of common device issues and resolutions to determine next steps on a case by case basis
• Ability to troubleshoot device issues with varying degrees of information available
• Strong pattern recognition
• Excellent verbal and writing skills
• Bachelor’s degree
• Knowledgeable of MS Office, strong Excel knowledge preferred
• Knowledge of Salesforce a plus
• 0 - 2 years of experience

• Complete weekly, including reporting, open/close cases, create orders/service tickets
• Complete monthly report of robots without cases within the last six months
• Complete reporting of weekly metrics for department
• Distribute weekly updates to department of robots that fail to upload during reporting week
• Create and send survey to customers
• Send updated reports of recipients and respondents to department throughout survey period as well as create final report
• Send report of billable repairs to accounting on a monthly basis
• Manage high priority trial account
• Train new hires in case/order creation and scheduling technicians
• Provide weekend call coverage, as assigned
• Work with 3rd party technicians for scheduling of maintenance
• Coordinate trainees for Xenex Certified Technician (XCT) program
• Order and coordinate parts shipments for repair.
• Other duties as assigned