Customer Service Coordinator - ZR_29812_JOB at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Written Communication, Computer Proficiency, Organization, Time Management, Independent Work

Industry

Staffing and Recruiting

Description

This is a remote position. Job Title: Customer Service Coordinator Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. EST About Us Leading specialist in the frozen food manufacturing industry, offering cost-effective production, packaging, and development of high-quality frozen meals and packaged foods. As a USDA Certified facility with Gluten-Free, Halal, Organic, and SQF certifications, we pride ourselves on accuracy, food safety, and exceptional service. We support co-pack clients nationwide and value team members who bring reliability, organization, and a customer-first mindset. Position Summary We are looking for a detail-oriented Customer Service Coordinator to support our daily business operations. This entry-level position focuses on accurate data entry into our ERP system, communicating with clients via email, and assisting with scheduling logistics by coordinating remotely with trucking companies and internal staff. No on-site work is required. All communication is fully remote through email, spreadsheets, and internal software. This role is ideal for someone who is highly organized, dependable, and comfortable working independently in a remote environment. Key Responsibilities Data Entry & ERP Management  Enter data into the company ERP system with accuracy (training provided).  Input inventory movements, such as raw material receipts, production updates, and outgoing shipments.  Review daily data for completeness and correct any discrepancies. Remote Logistics Coordination  Monitor inbound/outbound truck schedules remotely; update carrier appointments as needed based on system status.  Respond to pickup requests from carriers and clients via email.  Verify PO status by checking spreadsheets and ERP data to confirm if orders are completed or in progress.  Email carriers professionally to adjust appointment times when orders are not yet ready. Customer Service & Reporting  Provide clear and professional email communication to clients, carriers, and internal team members. On Logistics issues.  Compile and send simple weekly inventory or operations reports (templates provided).  Follow up with internal teams to gather updates on orders or production timing.  Assist with general administrative tasks to support the operations team. Qualifications & Skills Required (Entry Level)  Strong attention to detail and accuracy in data entry.  Clear written communication skills, especially via email.  Basic computer proficiency: Outlook, Word, Excel (templates and training provided).  Ability to learn new software systems.  Strong organization and time-management skills.  Ability to work independently in a remote setting. Preferred (Not Required)  Experience in customer service, data entry, or administrative support.  Familiarity with ERP, order tracking, or inventory systems is a plus.  Understanding of logistics or shipping processes (training available).  Experience communicating with freight carriers or coordinating pickup times. Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29812_JOB

Responsibilities

The Customer Service Coordinator will support daily business operations through accurate data entry into the ERP system and remote logistics coordination. This role involves communicating with clients and carriers via email to ensure smooth operations.