WHO WE ARE

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada’s Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

WHY THIS ROLE MATTERS

The Electrical Customer Service, Counter/Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.

• Customer Service Orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations, sales, and timely follow-ups.
• Strong Multi-tasker. This role will require you to juggle through a number of client requests and be able to meet competing priorities and timelines.
• Collaborative Communicator. Communication is essential for this role both verbally and written with our customers.
• Highly Organized. Due to the high volume of customer requests, you will be required to be organized and adjust and work through interruptions.
• Comfortable with Technology. This role requires using the phone and computer to follow up on the customer’s request.

WHAT YOU’LL BRING TO THIS ROLE?

• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• 3+ years of customer service experience
• 2+ years of electrical/lighting industry experience and product knowledge
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Ability to be inclusive, collaborative, and respectful.
• The ability to sit/stand at a desk for 4+ hours per day.
• Basic mathematical skills