POSITION OVERVIEW:

Skurnik Wines & Spirits is seeking a service-minded and detail-oriented Customer Service Credit Analyst to join our team. Known for our excellence in supporting sales, customers, and suppliers, we’re looking for someone who thrives on financial accuracy, collaboration, and problem solving-particularly in processing credit memos and reconciling customer accounts.
This role plays a vital part in our finance operations, ensuring accurate billing, prompt resolution of discrepancies, and smooth communication across sales, operations, logistics, and finance.

QUALIFICATIONS:

· 2 years’ experience in wine or spirits industry: restaurant, retail, wholesale
· Familiarity with credit memo processing and invoice adjustments preferred
· Experience in credit analysis, or customer service preferred
· Excellent communication skills and a hospitality mindset
· Strong analytical skills and attention to detail
· Computer proficiency (Microsoft: Outlook, Word, Excel)
· Ability to thrive in a fast-paced, collaborative environment and multitask
Skurnik Wines & Spirits offers a competitive compensation package with a starting salary between $60,000 - $65,000, commensurate with experience. We also offer a discretionary year-end bonus and competitive benefits package.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

· Process customer credit memos for returns, pricing adjustments, shipping errors, shortages, product quality related inquiries and other account discrepancies for all local markets
· Investigate, coordinate inventory verification and resolve invoice and delivery issues with 3PL partners and internal teams
· Collaborate with Sales Support and Sales team to verify order details and issue accurate credits
· Maintain detailed documentation of credit transactions in compliance with company policies and pricing structure
· Prepare and maintain reporting on open credits to support accurate and timely credit posting
· Resolve customer account issues by rebilling invoices impacted by invoicing errors or incorrect order types