Customer Service (CSI) Coordinator/Receptionist at Cooper Auto Group

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CSI Monitoring, Problem Solving, Written Communication, Verbal Communication, Technical Support, Front Desk Management, Detail Oriented

Industry

Individual and Family Services

Description

Company Description Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you! Job Description Jackie Cooper Imports/Mercedes-Benz is seeking a highly motivated and detail-oriented Customer Survey Index (CSI) Coordinator to join our team. The CSI Coordinator plays a vital role in maintaining and improving customer satisfaction across all dealership departments, including Sales, Service, and Parts. This position is responsible for monitoring manufacturer CSI scores, responding to customer feedback, and supporting internal teams in delivering exceptional customer experiences. This role is also the first "face" of our brand and dealership by managing the front desk and acting as the primary point of contact for visitors, clients, and callers. Qualifications High school degree or equivalent. Previous experience in a customer service related position. Prior experience as an Automotive Delivery or CSI Coordinator is a plus. Professional appearance and bearing. Strong written and verbal communication skills. Strong problem-solving skills required. Previous experience in electronic technical support and/or technical aptitude is required. Additional Information Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Responsibilities

The coordinator monitors manufacturer CSI scores and responds to customer feedback to improve satisfaction across Sales, Service, and Parts. Additionally, they manage the front desk as the primary point of contact for all visitors and callers.