POSITION OVERVIEW

We are seeking a proactive and detail-oriented Customer Service cum Admin Executive to support both client servicing and administrative operations in our consulting firm. This role is a hybrid position combining front-line customer support with behind-the-scenes administrative duties, ensuring smooth day-to-day business operations and exceptional client experience.

REQUIREMENTS

• Diploma or higher qualification in Business Administration, Customer Service, or related field.
• At least 1–2 years of relevant experience in customer service and/or administrative roles (experience in consulting industry is an advantage).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
• Excellent organisational skills with attention to detail.
• Able to work independently and as part of a team in a fast-paced environment.

OTHER DUTIES

• Assist in planning and coordinating company events, workshops, and training sessions.
• Support marketing activities such as updating the company website, preparing presentation materials, and managing social media posts.
• Outbound duties for clients as and when assigned.
• Perform other ad-hoc tasks as assigned by management.