JOB SUMMARY:

We are looking for a friendly, proactive, and customer-focused individual to join our team as a Receptionist cum Customer Support. This role plays a key part in ensuring smooth communication between customers and internal teams, while also supporting general administrative functions.

REQUIREMENTS:

• Good communication and interpersonal skills
• Ability to multitask and stay organized
• Proficient in basic computer applications (Microsoft Word, Excel, and email)
• Ability to work independently
• Prior experience in customer service, receptionist, or front desk roles is an advantage

• Welcome and attend to walk-in visitors professionally, maintaining a tidy and welcoming reception area
• Answer and manage incoming phone calls promptly and courteously
• Direct calls to the appropriate personnel or take messages when necessary
• Handle customer inquiries and complaints with professionalism, escalating when required
• Assign leads from both online and offline channels to relevant team members
• Monitor and manage the company’s general email inbox, ensuring timely forwarding to appropriate staff
• Process simple customer orders accurately and efficiently
• Perform general administrative duties such as filing, data entry, and document handling