Customer service & Customer Insights Graduate at takealot.com

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem Solving, Data Interpretation, Communication Skills, Organisational Skills, Time Management, Attention to Detail, Quality Improvement, Collaboration, Creativity, Customer-Centric Mindset, Microsoft Office Suite, Google Workspace

Industry

Retail

Description

Takealot Group, South Africa’s leading online Retail / Fashion / Delivery organisation, is looking for a highly talented Customer service & Customer Insights Graduate to join our team in Cape Town Distribution Centre. The Graduate Programme will be split between all businesses within the Group, namely: takealot.com, TFS and Mr D. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again! Scale: Over 2.5 million happy shoppers shop online. Show them what you can do. Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time. Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance. Requirements: Qualifications & Experience: A Bachelor’s degree in Customer Service, Customer Insights, Data Analysis, Business Process Management, Operations Management, or a related discipline The skills we need: Strong analytical and problem-solving skills Ability to interpret data and translate insights into actionable recommendations Excellent written and verbal communication skills Strong organisational and time-management skills Attention to detail and a focus on quality improvement Proactive, hands-on, and able to work collaboratively in a fast-paced environment Curious and eager to learn, with a customer-centric mindset Comfortable working with Microsoft Office Suite and/or Google Workspace tools. Attributes required: Collaborative Creative Energy Hands on Have an opinion and voice it Strong communication skills Strong problem solving skills Key responsibilities: Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities Support the creation, review, and optimisation of SOPs and process flows Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction Assist with reporting on key metrics and performance indicators Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements Participate in projects to optimise customer service processes and system utilisation This is a 12-month contract position. High Level: At the takealot Group, our Graduate Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Graduate program will prepare you for a career in a large-scale and fast-paced environment. Every selected Graduate gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas. You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries. How To Sell This Job The Environment: takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, it’s all in the execution after all. We love what we do and what we are creating. Let’s talk about life @ Takealot Group The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best. Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more. Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times). Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above, you are an Extraordinary Mind. Apply today!! Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

Responsibilities

The role involves analyzing customer service data to identify trends and improvement opportunities, as well as supporting the optimization of standard operating procedures. Additionally, the graduate will assist in reporting key metrics and collaborate with cross-functional teams to implement improvements.