Customer Service/Customer Support at Summit Brands

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

22.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Customer Satisfaction, Computer Software Proficiency, MS Office, MS Excel, CRM, Multitasking, Teamwork, Product Knowledge

Industry

Wholesale

Description

Description Customer Service/Sales Support We are a family-owned company based in Louisville, Kentucky that believes in opening doors to long-lasting relationships while securing a lifetime of experiences. The Company: Willis Klein Safe, Lock & Decorative Hardware Co. is a retailer of decorative door/cabinet hardware and plumbing and a trusted fourth-Generation expert in locksmithing and is known for the great care we take with clients and employees alike. The Position: We’re looking for a Customer Service/Sales Support person. The pay range we’re offering is $18-$22/hr. We offer Health, Dental, Vision and Life Insurance We also offer PTO and Retirement Plans Requirements: Have completed standard company on-boarding procedures New hire paperwork IT-Agreement/training Strong communication and interpersonal skills and dedication to customer satisfaction Proficient in computer software systems including MS Office and MS Excel and CRM Multitasking skills Teamwork skills Learn products sold by the showroom Must agree to the company vision Responsibilities: Help the Sales team track down parts for customer issues. Help the Sales Team create bids from Wish Lists Keep up with new product sales launches and helping put up displays Checking on open PO’s Warranty fulfillment SKU Creation Answer Phones Call and update salesperson Calling Queues Take payments Helping to keep the showroom clean and orderly for a good presentation to our customers Help pull and check on will call orders Greet Customers and assess needs Direct Showroom Traffic Interact with Locksmiths regarding job status The Location: Willis Klein Safe, Lock & Decorative Hardware Co. is based in Louisville, Kentucky. This is a great place to live because of the affordable housing market, adequate outdoor recreation, and quality education. Louisville is also home to a thriving culinary scene, action-packed sporting events, and the Kentucky Derby! Why Should You Apply? Career Advancement. We’re committed to helping each team member become a skilled craftsman with a variety of training and development opportunities. See where your Willis Klein career can take you. Team Culture. At Willis Klein, our culture is at the heart of everything we do. We’re dedicated to providing our team members with a safe, inclusive, and collaborative work environment that supports growth and longevity. Extensive Benefits Package. In addition to our standard benefits, we also offer our team members Paid Holidays, Referral program, Life Insurance, employee discounts, paid training and more! Willis Klein Safe, Lock & Decorative Hardware Co. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against based on disability.

Responsibilities

The Customer Service/Sales Support person will assist the Sales team in tracking parts for customer issues and creating bids from Wish Lists. Additional responsibilities include managing showroom displays, checking on open purchase orders, and interacting with customers and locksmiths.