Customer Service & Data Entry Specialist MI at JOST International Corp

Grand Haven, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, ERP Systems, SAP, Microsoft Excel, Microsoft Word, Microsoft Outlook, Order Processing, Invoicing, EDI, Sales Quotations, Logistics Coordination, Interpersonal Communication, Multi-tasking, Attention to Detail, Time Management

Industry

Motor Vehicle Manufacturing

Description

Description INTRODUCTION: This position reports to the Inside Sales & Customer Service Manager. It is solely accountable for the fulfillment of all assigned duties and has authority delegated commensurate with assigned responsibilities. CUSTOMER SERVICE & DATA ENTRY SPECIALIST – This role is charged to create and maintain positive customer relations, process daily sales orders and work directly with customers to meet their needs. This position is required to follow JOST’s defined processes for order priority. It is required to perform daily and timely communications to JOST’s inside & outside sales departments as needed. AREAS OF RESPONSIBILITY: Include, but are not limited to: a) Customer service focused to include phone calls, emails and related from initial contact for order and/or order inquiry to customer’s receipt of product. b) Accurate order entry into the ERP system using established processes verifying part information is accurate, order agrees with pricing schedules and/or quotes for all domestic and international sales to customers and as required for accurate and appropriate shipping lead time, dates for production planning and manufacturing purposes. c) Notifies management timely of order issues providing detailed and proactive information. d) Maintain the flow of incoming EDI orders and correct any and all errors that may occur. e) Accurate invoicing inside of our ERP system for JOST International. Some customers will require this information be duplicated on their portal to help ensure timely payment. f) Provide sales quotations to customers using predefined guidelines, under the direction of the Inside Sales Manager. g) Provides essential communication and feedback to JOST Inside and Outside Sales team staff members. h) Correct logistics as related to sales orders, to include routings, carriers and related. i) Forwards warranty issue communication to appropriate Management staff in timely manner. j) Supports the JOST International Outside Sales Staff. k) Other tasks as assigned by management. Requirements REQUIREMENTS: a) Minimum of 3 years of on-the-job experience or equivalent in prior work history. b) Completion of college education in a business related field. c) High level of attention to detail and accuracy. d) Ability to learn the current JOST ERP system (SAP). e) Solid working knowledge in Microsoft Office; Excel, Word and Outlook. f) Excellent communication, verbal, written and interpersonal skills. g) Ability to take direction and work independently but also as part of a highly effective team. h) Capable of working in a fast-paced office environment with successful multi-tasking and the ability to handle multiple projects at various stages of completion, successfully and timely. i) Highly dependable, motivated and self-driven with a high level of attention to detail and accuracy in work. j) Ability to gain knowledge of company products, company quality and safety procedures and the JOST International Basic Processes. PHYSICAL REQUIREMENTS: a) Work is generally performed in office setting. b) While performing duties of this job, the employee is regularly required to sit, see, hear and frequently required to walk; use hands, reach, stoop, bend, twist, stand and occasionally will be required to lift or move objects up to 50 pounds.

Responsibilities

This role is responsible for managing customer relations, processing daily sales orders, and ensuring accurate data entry into the ERP system. It involves coordinating with sales teams, handling EDI orders, and managing invoicing and logistics for domestic and international customers.