What You’ll Do

• Handle inbound customer enquiries via phone, email, and processing items
• Build rapport quickly while providing accurate, timely information
• Identify and resolve issues by following clear processes and guidelines
• Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

What We’re Looking For

• Clear, confident verbal and written communication
• Strong attention to detail and accuracy under time pressure
• Team player who contributes to a positive environment
• Empathy and patience, especially when assisting people in challenging situations
• Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
• Australian Citizenship and ability to obtain and maintain a Security Clearance
• Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

Operating Hours

Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

Benefits

• Excellent career development with proven pathways through Datacom Academy
• Fully paid Cert III in IT, with course fees and study time covered during paid work hours
• Best-in-class reward & recognition programs
• Corporate retail discounts & regular social events
• Paid parental leave
• $1,000 employee referral program
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