Customer Service Delivery Specialist
at
Arvato SCM UK Limited
CDD2, , United Kingdom
-
Full Time
Start Date
Immediate
Expiry Date
09 Dec, 25
Salary
34068.06
Posted On
09 Sep, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Financial Services
Description
Responsibilities
Managing daily operational performance and KPI achievement
Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues.
Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
Participate in monthly and quarterly client meetings, providing insight for all service-related matters.
Investigate and resolve any customer queries in line with their SLA
Manage operational and transport performance for launch events
Analyse information for weekly KPI reports and provide written investigation results and corrective action
Analyse scheduled cycle count data and follow up actions in line with customer requirements and agreed process
Maintain client-relevant performance reports including open orders, returns, and backlogs.
Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews)
Provide operational data to support monthly invoicing processing
Identify and record VAS tasks performed and ensure costs are captured
Analyse client forecasting and highlight potential issues i.e. capacities or consumable volumes
To ensure that all claims for loss or damage are administered in line with the published process.
Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities.
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