Customer Service Delivery Specialist
at Arvato SCM UK Limited
Coleshill B46 1AL, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Apr, 2025 | GBP 32916 Annual | 25 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Managing daily operational performance and KPI achievement
- Manage inbound deliveries, outbound deliveries, returns, and the transfer of related information back to customers and resolve any related issues.
- Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
- Participate in monthly and quarterly client meetings, providing insight for all service-related matters.
- Investigate and resolve any customer queries in line with their SLA
- Manage operational and transport performance for launch events
- Analyse information for weekly KPI reports and provide written investigation results and corrective action
- Analyse scheduled cycle count data and follow up actions in line with customer requirements and agreed process
- Maintain client-relevant performance reports including open orders, returns, and backlogs.
- Support the preparation and compilation of data for monthly customer statements/invoicing (service statements, transport cost statements, Intrastat, transport overviews)
- Provide operational data to support monthly invoicing processing
- Identify and record VAS tasks performed and ensure costs are captured
- Analyse client forecasting and highlight potential issues i.e. capacities or consumable volumes
- To ensure that all claims for loss or damage are administered in line with the published process.
- Complete daily/weekly carrier-related reporting. Investigate any problems and lead improvement opportunities.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Graduate
Proficient
1
Coleshill B46 1AL, United Kingdom
