Customer Service Desk - Assistant Manager at LaManna
EFV3, , Australia -
Full Time


Start Date

Immediate

Expiry Date

07 Nov, 25

Salary

0.0

Posted On

08 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Staff Scheduling, Leadership Skills, Stock Rotation, Microsoft Office, Perishables

Industry

Retail Industry

Description

Get To Know Us |
Welcome to LaManna, where flavours, aromas, and memorable moments come together to ignite joy within you. Being a leader in the retail food industry, we believe that food is more than just sustenance, it’s a treasure trove of culture, tradition, and innovation, all waiting to be discovered. We’re your guides to life’s culinary pleasures, embracing “the good things in life.”
Your Assignment |
We are seeking a dynamic and motivated Assistant Manager to join our team at LaManna. As an Assistant Manager, you will play a crucial role in supporting the Department Manager in overseeing daily operations of our Customer Service Department, managing staff, and ensuring an exceptional customer experience.

Your Attributes & Abilities |

  • Proven experience in similar position is advantageous for success
  • Sound mathematical skills along with cash handling experience
  • Ability to manage and adapt to change as required
  • Experience with effective management of staff scheduling for work
  • Experience with food handling, principles of stock rotation, in particular with perishables
  • Be able to provide information, advice and recommendations of store products
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal abilities.
  • Solid understanding of retail operations, including inventory management and sales strategies.
  • Proficiency in Microsoft Office and other relevant software.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to prioritise workload
  • Ensure policies/guidelines are adhered to by employees
  • Keep a clean and organised workspace whilst adhering to our OHS and Food Safety guidelines
  • Be able to function and thrive in a fast-paced environment
  • Have a positive, can-do attitud

How To Apply:

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Responsibilities
  • Team Leadership: Assist in recruiting, training, and supervising retail staff to deliver outstanding customer service.
  • Operations Management: Help maintain inventory levels, ensure merchandise displays are appealing, and manage stock rotation.
  • Customer Service: Address customer inquiries, resolve issues promptly, and ensure a positive shopping experience for all customers.
  • Sales Performance: Collaborate with the Department Manager to meet sales targets, analyze trends, and implement strategies for increased profitability.
  • Compliance: Ensure compliance with company policies, procedures, and safety standards at all times.
  • Administrative Tasks: Assist in scheduling, timesheet management, and other administrative duties as needed.

Your Attributes & Abilities |

  • Proven experience in similar position is advantageous for success
  • Sound mathematical skills along with cash handling experience
  • Ability to manage and adapt to change as required
  • Experience with effective management of staff scheduling for work
  • Experience with food handling, principles of stock rotation, in particular with perishables
  • Be able to provide information, advice and recommendations of store products
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal abilities.
  • Solid understanding of retail operations, including inventory management and sales strategies.
  • Proficiency in Microsoft Office and other relevant software.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to prioritise workload
  • Ensure policies/guidelines are adhered to by employees
  • Keep a clean and organised workspace whilst adhering to our OHS and Food Safety guidelines
  • Be able to function and thrive in a fast-paced environment
  • Have a positive, can-do attitude

How We Care For You |

We aim to look after our team as much as we look after our customers. Here are some benefits in working with our family;

  • Free parking
  • Free fresh meals and snacks during your shift
  • Free coffee made by our skilled baristas
  • Staff discount card which gives both you and your immediate family discounts
  • Free gym membership supplied by our friends at Fitness Addix and mental health support through our Employee Assistance Program
  • Opportunity to work with a diverse team and build lasting relationships with colleagues and customers
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