Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

CUSTOMER EXPERIENCE

• Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
• Act as the primary escalation point for customers with urgent or unresolved service issues.
• Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

ABOUT THE ROLE

The Customer Service Desk Manager is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.