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Customer Service Dili at Meratus Group

Dili, Dili, East Timor -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Analytical Skills, Attention To Detail, Team Collaboration, Customer-Oriented Mindset

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers. At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence. We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability. Key Responsibilities Provide administrative and customer service support to the Sales team. Build and maintain strong relationships with cargo owners and key customers. Coordinate closely with Operations and Customer Service teams to ensure customer requirements are fulfilled accurately and on time. Prepare consolidated reports and support analysis related to sales, marketing, and customer service activities. Act as a liaison between company policies, internal teams, and customer needs to ensure smooth service delivery. Qualifications Bachelors degree in any field. Minimum 1–4 years of experience in a similar role, preferably in shipping, logistics, or freight forwarding. Willing to be placed in Dili, Timor-Leste. Strong attention to detail with good analytical skills. Able to work collaboratively in a team and demonstrate a strong customer-oriented mindset.

Responsibilities

The role involves providing administrative and customer service support to the Sales team while building strong relationships with cargo owners and key customers. Additionally, it requires coordination with Operations and Customer Service teams to ensure customer requirements are met accurately and on time.