We are seeking an enthusiastic and driven Customer Service Director to join our team at Madison House!

QUALIFICATIONS:

• Experience in Geriatrics or Senior Living operations setting preferred
• At least 1 year of experience in a management role
• Must be drug-free and submit to drug screening upon hire
• Must be able to pass a criminal background check upon hire and as required by state regulations

• Provide daily assistance across all departments when needed, while learning and helping maintain Koelsch standards.
• Conduct orientation for new hires when BOM is not available.
• Oversee / coordinate room “rent readies” with sales, maintenance and housekeeping.
• Set up rooms for all staff / regional meetings.
• Manage Kronos / Time Keeping system; clear exceptions, add BPR’s, and help install and set-up Kronos / Time Keeping for employees on their personal device if needed.
• Serves as a liaison between family and the community for a smooth transition.
• Serves as manager on duty when scheduled.
• Connect residents’ laptops, tablets to Community secured Wi-Fi.
• Place orders, schedule appointments, track deficiencies with service providers like Comcast, etc.
• Other tasks / projects assigned by RDO/ ED
• Work with all departments at the direction of the ED to assist with trouble shooting, scheduling, coverage, ETC.