We anticipate the application window for this opening will close on - 1 Aug 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

IT IS THE POLICY OF MEDTRONIC TO PROVIDE EQUAL EMPLOYMENT OPPORTUNITY (EEO) TO ALL PERSONS REGARDLESS OF AGE, COLOR, NATIONAL ORIGIN, CITIZENSHIP STATUS, PHYSICAL OR MENTAL DISABILITY, RACE, RELIGION, CREED, GENDER, SEX, SEXUAL ORIENTATION, GENDER IDENTITY AND/OR EXPRESSION, GENETIC INFORMATION, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAW. IN ADDITION, MEDTRONIC WILL PROVIDE REASONABLE ACCOMMODATIONS FOR QUALIFIED INDIVIDUALS WITH DISABILITIES.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

• Directs the activities of a large team of Customer Service agents, with functional and process responsibilities
• Provides leadership, coaching and career development for employees in key commercial support roles
• Coach, lead, monitor, and develop a team that can achieve and exceed key performance metric goals, blending sales skills while maintain insurance guidelines to achieve revenue goals. Ensure all compliance and regulatory measures are being strictly adhered to, and deliver quality and timely customer service.
• Collaborate with commercial, enterprise, and Customer Care leaders to create outcomes that meet or exceed customer and stakeholder expectations
• Manages inquiries from internal business partners and external customers, conducting research as needed and providing timely and thorough follow up
• Ensures that processes are compliant with company policies, legal requirements, and customer specifications
• Proven change leader with agility and flexibility
• Leads team in prioritizing production, evaluating the appropriate functional strategy, executing pricing strategies, and negotiating health system contracts
• Promotes an environment/culture of continuous improvement; works with internal Improvement Center of Excellence to initiate and support projects
• Enables career development and succession planning and completes ongoing compensation analysis
• Aligns and Builds internal and external partner relationships and strategies to enable high quality across Order to Cash value stream
• Oversees team’s performance of KPI’s, performance, analysis of trends, and tracking of compliance
• Consults with and influences sales leadership and functional partners
• Leads efforts to attract, develop and retain individuals who can make critical contributions to organizational success
• Provides leadership and coaching to employees through timely and candid performance evaluations
• Supports meaningful career development activities
• Ensures compliance with expected service levels and business partner expectations
• Champions an environment where the personal worth of employees is recognized, and individual differences are respected and leveraged
• Promotes a workplace that reflects the diversity of customers, patients and our communities
• Anticipates the impact of diversity and inclusion in all aspects of work; identify diversity and inclusion opportunities and be accountable for their achievement
• Governs the approvals of all key business processes
• Adheres to governance processes and mitigates Medtronic’s risk
• Manages KPI’s with standard operating procedures and company policies
• Leads team in optimizing processes
• Provides feedback to leadership regarding potential process improvements or system enhancements which optimize team effectivenes