DESCRIPTION

Our client in the plumbing and service industry are looking to hire a Customer Service Representative/Dispatcher with plumbing or service industry experience to join their growing team.
This is a full-time, in-office role responsible for managing both emergency and scheduled service calls, coordinating technicians, and supporting day-to-day operations.

Job Responsibilities:

• Answer inbound calls and create detailed work orders
• Prioritize calls based on urgency and assign technicians accordingly
• Communicate clearly and accurately with field staff to ensure smooth execution
• Debrief with technicians post-service and flag follow-ups as needed
• Provide updates and recommendations to customers regarding ongoing service
• Keep customer records up-to-date in our system
• Issue accurate job reports and invoices
• Follow up on AR
• Work closely with the accounting team for the financial month end

Must have:

• Minimum 1-3 year of plumbing or drainage dispatch experience
• Confident communicator with strong problem-solving skills
• Organized and calm under pressure, especially during emergencies
• Team player who takes ownership and follows through

ADDITIONAL SKILLS

(none specified)

• Answer inbound calls and create detailed work orders
• Prioritize calls based on urgency and assign technicians accordingly
• Communicate clearly and accurately with field staff to ensure smooth execution
• Debrief with technicians post-service and flag follow-ups as needed
• Provide updates and recommendations to customers regarding ongoing service
• Keep customer records up-to-date in our system
• Issue accurate job reports and invoices
• Follow up on AR
• Work closely with the accounting team for the financial month en