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Customer Service/Dispatcher - Refrigeration & Beverage System Installation at Multi-Flow Industries LLC

Norwood, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatching, Scheduling, Work Order Management, Invoicing, Inventory Coordination, Microsoft Office, Multitasking, Problem Solving, Professional Etiquette, Logistics, Communication

Industry

Food & Beverages

Description

Description We are seeking an organized, customer-focused Customer Service Representative/Dispatcher to support our refrigeration and beverage system installation team. This position coordinates service calls, schedules technicians, communicates with customers, and helps ensure efficient daily operations for beer draft systems, soda fountain systems, and refrigeration service accounts. Responsibilities Answering incoming customer calls and service requests Schedule and dispatch technicians for installations, maintenance, and emergency repairs Communicate with customers regarding appointment times, updates, and service status Create and manage work orders, invoices, and service documentation Maintain accurate customer records and scheduling information Assist with parts ordering and inventory coordination Support technicians and management with administrative tasks Provide excellent customer service and resolve customer concerns professionally Coordinate with the Part Department to develop service and repair quotes Requirements Previous customer service and/or dispatch experience preferred Experience with refrigeration, beverage systems, or service industries is a plus Strong communication and multitasking skills Ability to prioritize and manage a fast-paced schedule Proficiency with computers, scheduling software, email, and Microsoft Office Strong organizational and problem-solving abilities Professional phone and customer service etiquette Knowledge of logistics and geography preferred Benefits: Competitive pay Commission opportunities for leads generated in the field Comprehensive medical/dental/prescription/vision plans Paid time off 9 paid holidays 401(k) with generous employer match Annual boot reimbursement Employer-paid life and disability insurance Flexible spending accounts (medical, dependent care, and commuter)

Responsibilities

Coordinate service calls and schedule technicians for refrigeration and beverage system installations and repairs. Manage work orders, invoices, and customer communications to ensure efficient daily operations.