Customer Service Dispatcher at The Evans Network of Companies

Langhorne, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Critical Thinking, Attention to Detail, Collaboration, Organizational Skills, Time Management, Communication, Typing Skills, Microsoft Office Suite, Freight Management, Dispatching, Route Optimization, Emergency Support, Order Entry, Relationship Building

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Customer Service Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck. Essential Job Duties Answer all incoming phone calls promptly and courteously Collaborate with agents and drivers to find the ideal freight Enter orders into our operational system for agents and drivers Provide timely fuel advances to keep our drivers on the road Handle request for additional advances per AOP Work Instructions Guide drivers to the nearest repair facilities Assist in providing directions to drivers Dispatch trip numbers in computer for agents and drivers Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues Be the first line of support for agents during emergencies and routine situations alike Find and assign freight to available drivers, optimizing their routes and maximizing efficiency Manage POs for inspections, repairs and tires Embrace a variety of responsibilities that keep our operations running smoothly Requirements Required Qualifications High school diploma or equivalent 1+ years of customer service experience in an office environment Strong typing skills Well versed with Microsoft Office Suite Demonstrated problem-solving and critical thinking skills Excellent attention to detail Ability to work well in collaboration with others Ability to quickly pivot between different tasks and reprioritize throughout the day Solid organizational and time management skills Excellent with building and maintaining relationships Ability to speak, read, write, and understand English in a professional manner Preferred Qualifications 1+ years of experience dispatching class A trucks or box trucks Experience dealing with freight for flatbeds, step decks and dry vans Knowledge of DOT rules and regulations What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insurance Program Supplemental Term Life Insurance Accident Insurance Critical Illness Insurance Employee Assistance Program Flexible Spending Account (FSA) Health Savings Account (HSA) with employer contributions 401K with up to 4% Employer Safe Harbor Matching Paid Vacation 8 Paid Holidays 1 Floating Holiday Identity & Fraud Protection Pet Insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans! Schedule - In Person, On Site Sunday - Thursday, 9:30am - 6:30pm Location Address 2150 Cabot Boulevard West, Langhorne, PA 19047 Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.

Responsibilities

The Customer Service Dispatcher manages inbound and outbound calls while coordinating order entry for logistics operations. They are responsible for supporting drivers and agents, optimizing freight assignments, and ensuring smooth operations.