Customer Service, Distribution & Site Manager at Allpress Espresso

Byron Bay, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service Operations, Distribution Management, Site Management, Recruitment, Onboarding, Performance Reviews, Order Processing, Invoicing, Relationship Management, CRM Administration, Fulfilment Coordination, Inventory Control, Health And Safety Compliance, Hospitality Management, Coffee Quality

Industry

Food and Beverage Services

Description

About us At Allpress Espresso, we’re here to brew better days for consumers, cafés, communities, and the planet. For more than 30 years we’ve partnered with some of the best independent cafés around the world, building long-term relationships grounded in trust, craft and shared values. Our commitment to quality, service and people is what makes the Allpress experience unique — from the first customer call to the final cup served in a café. About the role We’re looking for a Customer Service, Distribution & Site Manager to join our Byron bay team and lead the smooth day-to-day running of our Byron bay site. This is a dynamic role that sits at the centre of our operations. You’ll oversee customer service, distribution and espresso bar operations while leading a small team to deliver exceptional service and ensure the Allpress brand experience is consistently represented. You’ll work closely with the Queensland team to ensure customers receive reliable support, orders are processed and delivered accurately, and the café continues to showcase the Allpress brand at its best. What you’ll do Lead a high-performing team Recruit, onboard and develop customer service, café and operational team members Foster a positive, collaborative and high-performing team culture Conduct performance reviews and support staff development Ensure the team delivers friendly, knowledgeable and professional service Oversee customer service operations Provide exceptional service to customers via phone, email and in person Process customer orders and ensure accurate invoicing and delivery coordination Maintain strong relationships with café partners and support their ongoing needs Maintain accurate customer records and CRM administration Manage distribution and fulfilment Coordinate daily production, packing and distribution activities Ensure orders are fulfilled accurately and delivered on time Maintain product quality and consistency across grinding, packing and dispatch Liaise with production and roastery teams on stock levels and forecasting Lead the espresso bar and brand experience Ensure the café operates as a “working billboard” for the Allpress brand Maintain high standards of coffee quality and customer experience Support barista training and team knowledge of coffee and products Collaborate on menu development and supplier relationships Oversee site operations Manage rosters, staffing levels and operational workflows Monitor financial and operational performance of the espresso bar Oversee stock ordering, inventory control and monthly stock takes Ensure the site is clean, organised and fully compliant with health and safety standards About you You’re a hands-on leader who thrives in a fast-paced hospitality and operational environment. You enjoy building strong relationships with customers, supporting your team to succeed and ensuring everything runs smoothly behind the scenes. You’ll bring: Experience in customer service, hospitality or operational management Strong leadership and team development skills Excellent communication and relationship-building abilities Strong organisational and administrative skills Confidence managing multiple operational priorities Passion for coffee and hospitality Working at Allpress In addition to great company culture, we offer some nice staff perks including: Unlimited coffee at work plus beans to take home weekly A wellbeing allowance A free and confidential Employee Assistance Program Learning and development opportunities Genuine career progression within a global coffee business Diversity at Allpress Allpress is committed to being an inclusive organisation where all people feel valued, respected and engaged. We pledge a commitment to: Building inclusive teams that represent all groups in society Empowering our people to continuously improve the way we work and promote equity Removing barriers and the influence of bias Creating a safe environment where we’re encouraged to speak out against discrimination in any form Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work Apply now If this sounds like you, please apply with your CV and a personalised cover letter telling us why you’d be a great fit for the Customer Service, Distribution & Site Manager role and why you’d like to join the Allpress team. Location Byron Bay, New South Wales Department Customer Experience Employment Type Full Time Minimum Experience Manager/Supervisor

Responsibilities

This dynamic role involves leading the customer service, distribution, and espresso bar operations at the Byron Bay site, ensuring smooth day-to-day running and exceptional brand representation. Key duties include team leadership, managing order fulfillment accurately, maintaining high coffee quality standards, and overseeing all site operational compliance.