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Customer Service Domestic Non Voice Versant Team Member-BPS at HEXAWARE
, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Cloud-based Tools, Account Navigation, Policy Research, Problem Solving, Communication

Industry

IT Services and IT Consulting

Description
Job Description – Executive/Sr. Executive    1.  Position Objective  CSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2.  Business environment  Vertical: Operations  Process Name: Seattle  Scope: Customer Service3.  Organization chart  Reporting To: Team Leader2  Job Specifications – Executive /Sr. Executive1.  Qualifications and Technical Competencies RequiredEducationMandatory: HSC from any streamDesirable: Graduate from any streamMandatory: •  Should be ready to work in flexible shifts – Rotating throughout Day/Night and 6 days working•  Adherence to company policies, rules and regulations•  To follow quality processes thoroughly using ch
Responsibilities
Respond to inbound reseller and customer inquiries using cloud-based tools. Research policies and navigate customer accounts to provide effective solutions.