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Customer Service Dutch speaker - 100% Remote at AUTO1 Group
Bucureşti, Bucharest, Romania -
Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dutch Language, Customer Service, Communication Skills, Appointment Coordination, Conflict Resolution, Empathy, Inbound Calls, Outbound Calls

Industry

technology;Information and Internet

Description
Company Description Choose challenge. Choose pace. Choose growth. Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding. Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality. Our offer Hybrid or remote work A warm team atmosphere and fun team events Private health insurance via medicover Inclusive and respectful multicultural work environment Personal development Job Description Your new job An attractive mix of in- & outbound calls for appointment coordination and planning Customer preparation for their appointment in one of our 24 NL branches You know how important a good customer journey is and are actively engaged in improving our customer satisfaction. Identify customers’ needs, clarify information, research every issue, and provide the best possible solution Simple process with help and support available Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint Qualifications Your skills You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors Very good written and spoken Dutch language skills Excellent communication skills, accurate, customer oriented, friendly with a professional empathy You get extra credits for Bachelor’s Degree Interest in the automotive sector Additional Information
Responsibilities
Coordinate and plan appointments for private customers across 24 branches in the Netherlands. Handle a mix of inbound and outbound calls to ensure a positive customer journey and high satisfaction.