We have an exciting opportunity for a Duty Manager in Manchester Coach Station.
You will be working any 5 days from 7, (alternative weekends) between the opening hours of 06:30 till 07:30.
You will play a crucial role in the running of Manchester Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Senior Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and development for our Customer Service Advisors.
As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment.
Successful applicants will be invited to attend an onsite assessment on Wednesday 10th September.

• Oversee the day-to-day activities within the site
• Proactively provide assistance to customers, colleagues, drivers and external stakeholders
• Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.
• Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held