JOB OVERVIEW

We are equipment rental company seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing inquiries, and ensuring a positive experience with our rental equipment and services. While not compulsory, a basic knowledge of tools and equipment would be an asset. The ideal candidate will possess strong communication skills, be detail-oriented, and have a passion for helping others.

EXPERIENCE

• Previous experience in customer service or sales is preferred.
• Strong data entry skills with attention to detail.
• Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
• Ability to analyze customer needs effectively and provide tailored solutions.
• Experience with upselling techniques is advantageous.
• A positive attitude and the ability to work well in a team-oriented environment.
  Join us in delivering outstanding service while growing your career in a supportive environment!
  Job Type: Full-time

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person
Job Types: Full-time, Part-time, Permanent
Pay: From $22.00 per hour

Benefits:

• Dental care
• Extended health care

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, and walk-in.
• Provide accurate information regarding products and services.
• Assist customers with order placements, loading and unloading and inquiries about our equipment.
• Analyze customer needs and recommend appropriate solutions or products.
• Upsell additional products or services when appropriate to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions through data entry.
• Collaborate with team members to resolve complex issues efficiently.
• Ensure all communications are clear, professional, and courteous.