Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Service E-Commerce Coordinator (m/f/x) at Work In Progress Textilhandels GmbH
Weil am Rhein, Baden-Württemberg, Germany -
Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, E-Commerce, Communication Skills, MS Office, Customer Empathy, Product Knowledge, Order Management, Complaint Resolution, Data Maintenance, Social Media, Quality Issues, Refunds, Exchanges, Cancelations, Language Skills, Fashion Market Affinity

Industry

Retail Apparel and Fashion

Description
Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past two decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today. For our office in Weil am Rhein we are looking for you as a Customer Service Coordinator (m/f/x) in E-Commerce. Tasks Giving information and resolving our end customer complaints via phone, email, or social media Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries Advice on product questions Maintaining customer data Contact with carriers Requirements Completed commercial education Experience in customer service advantageous Good MS Office knowledge High customer empathy, enthusiasm, and good communication skills Excellent skills in German and English (written and spoken), other languages would be advantageous Affinity for the online and fashion market Please send the application with your salary expectations and your earliest possible start date.
Responsibilities
The Customer Service E-Commerce Coordinator will provide information and resolve customer complaints through various channels. They will assist with order placements, refunds, exchanges, and maintain customer data.