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Customer Service, e-Commerce at LUXASIA
Special capital Region of Jakarta, Java, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Customer Relation, Good Communication, E-commerce, Beauty Industry

Industry

Retail Luxury Goods and Jewelry

Description
Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today! Responsibilities Provide professional customer service support. Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada). Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.). Communicate and coordinate with the team as necessary. Maintain a positive and professional attitude toward customers at all times. Requirements Required Skill(s): Customer Service, Customer Relation, and Good communication skill Has experience in working with customer support and is customer-oriented. Has a solid knowledge of the beauty industry is a plus Has experience in working in e-commerce or has a personal store in e-commerce is a plus
Responsibilities
Provide professional customer service support and answer customer chats on multiple marketplaces and the website. Communicate and coordinate with the team as necessary while maintaining a positive attitude toward customers.