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Customer Service, e-Commerce at Luxasia Pte. Ltd.

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Relation, Communication Skill, E-commerce Support

Industry

Retail Luxury Goods and Jewelry

Description

LUXASIA Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific. Since 1986, we have endeavoured to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. Some of our most trusted names include La Prairie, Bvlgari, Guerlain, Prada and Hermes. In addition, we have successful joint ventures with the likes of LVMH Group, PUIG, Yves Rocher, and Elizabeth Arden. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today! Responsibilities Provide professional customer service support. Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada). Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.). Communicate and coordinate with the team as necessary. Maintain a positive and professional attitude toward customers at all times. Requirements Required Skill(s): Customer Service, Customer Relation, and Good communication skill Has experience in working with customer support and is customer-oriented. Has a solid knowledge of the beauty industry is a plus Has experience in working in e-commerce or has a personal store in e-commerce is a plus

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Responsibilities

Provide professional customer service support via chats on multiple marketplaces including Tokopedia, Shopee, and Lazada. Coordinate with the team and maintain a professional attitude, especially during weekend shifts and mega campaigns.