JOB DETAILS

Work flexibility: Hybrid
Req ID: R548568
Employee type: Full Time
Job category: Sales and Marketing
Travel: 10%
Relocation: No
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Job description
On Site Location: 2 Medicorum Place, Waterdown, ON
Shift: Monday – Friday, 9:30 AM – 6:00 PM ET

SUMMARY:

The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy as well as continuing to improve EDI capabilities to enhance customer experience.

• Monitor and manage daily EDI order flow, ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions.
• Maintain and update EDI documentation, including work instructions and SOPs, to ensure process consistency and compliance.
• Collaborate cross-functionally with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate.
• Partner with Customer Service Agents to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed.
• Handle and resolve customer complaints related to EDI issues; execute timely and accurate setup of new customer EDI registrations.
• Work with IS and Customer Service Management to enhance EDI systems and processes; actively support EDI projects and improvements.
• Drive EDI adoption by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels.
• Analyze EDI trends and metrics, including invoice success dashboards, and present improvement plans to the Customer Service Management Team.