Requirements

As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression 
• A dynamic and empowering culture, where we challenge each other to do it better 
• An opportunity to be part of an industry leader 
• Competitive salary and bonus scheme 
• Modern office space and technology
• Company functions and team building activities 
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally