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Customer Service - EngageMED Revenue Cycle at EngageMED Inc
North Little Rock, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

High School Diploma, Data Entry Experience, Strong Communication Skills, Honesty, Integrity, Strong Mathematical Skills, Customer Service, Attention to Detail, Team Player, Financial Data Analysis, Strong Work Ethic, Detail Oriented, Organized

Industry

Hospitals and Health Care

Description
Description Position: Customer Service Department: Revenue Cycle-9002 FLSA Status: Full Time; Non-Exempt Reports To: Customer Service/Collections Manager JOB DESCRIPTION JOB SUMMARY: A nonexempt position responsible for responding to and following through on customer inquiries, issues, and concerns in a timely and accurate manner. Supervisory Responsibilities: None Duties/Responsibilities: Responds to telephone inquiries relating to the medical practice's policies and procedures. Responds to written correspondence from customers. Researches customer complaints/concerns and takes appropriate actions to resolve them. Provides accurate information to customers regarding insurance benefits, providers, claims, referrals, eligibility, pharmaceuticals, etc. Properly documents and files all customer complaints and results. Properly prepares all credit card payments made by phone to be processed by accounts receivable. Other duties as assigned. Required Skills/Abilities: High School Diploma 1 year of data entry experience in a clinic or doctor’s office setting Strong communication skills to develop courteous conversation with the customers. Honesty Integrity Strong mathematical skills Solving customer questions Maintaining daily transactions report. Knowledge of standard office equipment and computer hardware. Great attention to detail. OTHER KEY SKILLS: Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors. Ability to understand, apply and analyze financial data. Strong work ethic with the ability to self-start and work independently or as part of a diverse team. Detail oriented and organized with the ability to easily identify areas that require improvement.

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Responsibilities
The Customer Service position is responsible for responding to customer inquiries, issues, and concerns in a timely and accurate manner. This includes handling telephone inquiries, written correspondence, and researching customer complaints to provide appropriate resolutions.