ENGLISH CV

We’re seeking a skilled and enthusiastic Customer Service Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in the world of medical innovation.

What you will do

• Serve as the main point of contact for our German-speaking medical customers, providing excellent support and guidance
• Handle technical inquiries related to our medical services with a special focus on the German market — troubleshoot and resolve issues efficiently, and educate customers on product-related requirements
• Follow up on surgical loan trays and collaborate closely with the German sales team to ensure timely return
• Detect, solve, and/or escalate recurring problems on the operational side
• Participate, when required, in the process improvement discussions

Your profile

• Technical or medical background, preferably in a customer-facing role (knowledge and understanding of 3D printing technology in the medical field is considered a plus)
• Bachelor’s degree in biomedical engineering or a related technical field is preferred
• Fluency in German and English (written and spoken) is mandatory
• 2 – 3 years of experience in a customer support role is an advantage
• Excellent communication and interpersonal skills to build and maintain strong customer relationships
• Problem-solving mindset with the ability to handle complex technical inquiries
• Ability to work independently and as part of a team in a dynamic, fast-paced environment

What we offer

INNOVATION IS KEY

Location and type of contract

• Bremen, Germany
• Full-time
• Hybrid
• Associate level
• CV in English

Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

• Serve as the main point of contact for our German-speaking medical customers, providing excellent support and guidance
• Handle technical inquiries related to our medical services with a special focus on the German market — troubleshoot and resolve issues efficiently, and educate customers on product-related requirements
• Follow up on surgical loan trays and collaborate closely with the German sales team to ensure timely return
• Detect, solve, and/or escalate recurring problems on the operational side
• Participate, when required, in the process improvement discussion