Customer Service Engineer at Ralliant

Yokohama, Kanagawa Prefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Calibration, Repair, Customer Service, Technical Inquiry, Communication, Service Management Software, Electrical Knowledge, MS Office Applications, ERP, Sales Support, Problem Solving, Initiative, Programming Skill, Time Management, Travel, Technical Services

Industry

Electrical Equipment Manufacturing

Description

Customer Service Engineer Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! Primary responsibilities – Conduct calibration/repair on Tektronix, Keithley and Munti Vender installments Manage calibration/repair service task in the application and track the progress Correspond to customer’s technical inquiry regarding related to services for services in progress for confirmed order Communicate with customer as service engineer over the phone or by e-mail Support Sales/Customer Service Representative in terms of technical aspects for closing the deals Communicate with outsourcing institutions and manage engineering item, delivery schedule Calculate estimated cost for service of On-Demand calibration/repair Prioritize service job for achieving sales target Conduct Daily Management on service job Visit customer site and conduct calibration/repair on-site task Qualifications- Minimum 1 years’ experience of Test & Measurement technical services Adequate knowledge of service engineering application, ERP and office applications such as MS Word, Excel or PowerPoint Fast and accurate capability of MS office applications Be familiar with service management software Communication skill with other employees and customer Ability and willingness to travel domestically over 50% of the time is required Ability to take action for improving current environment with own initiative Make the message swiftly and precisely to correspond to customer’s message Basic Electrical and Electric knowledge Preferred- Basic knowledge of English, reading/writing(Listening/Speaking not required) Programming skill We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation. Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. About Tektronix Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

Responsibilities

The Customer Service Engineer will conduct calibration and repair on various installations and manage service tasks while tracking progress. They will also communicate with customers regarding technical inquiries and support sales representatives with technical aspects.