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Customer Service Engineer at VigorCare Pediatric Services
Dallas, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Equipment Installation, Preventative Maintenance, Troubleshooting, Customer Training, Interpersonal Communication, Problem Solving, Pediatric Medical Equipment Operation

Industry

Hospitals and Health Care

Description
As a Customer Service Engineer, you will be responsible for providing technical support and assistance to our customers, including hospitals, clinics, and individual patients. You will work closely with our sales team to ensure timely delivery and installation of equipment, as well as provide ongoing maintenance and repair services. Key Responsibilities: - Install, maintain, and repair pediatric medical equipment at customer sites - Conduct preventative maintenance checks and ensure equipment is functioning properly - Troubleshoot and resolve technical issues in a timely manner - Provide training and support to customers on proper use and maintenance of equipment - Communicate effectively with customers to understand their needs and provide solutions - Collaborate with sales team to ensure timely delivery and installation of equipment - Maintain accurate records of service calls and equipment maintenance - Keep up-to-date with industry developments and advancements in pediatric medical equipment Qualifications: - Knowledge of pediatric medical equipment and its operation - Strong troubleshooting and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment
Responsibilities
The role involves installing, maintaining, and repairing pediatric medical equipment at various customer sites. It also requires providing technical support, training, and collaborating with the sales team for timely equipment delivery.