Customer Service Engineer at Worldwide TechServices

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

23.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Repair, End-User Computing, PC Support, Desktop Support, Laptop Support, Printer Support, Desk Side Support, Change Management, IMAC Activities, Communication, Customer Facing Skills, ITIL Methodologies, Technical Skills, Professional Services Skills

Industry

IT Services and IT Consulting

Description

Company Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Qualifications Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines. Job Type: Full Time Technician Salary: $23.00/hr

Responsibilities

This intermediate role involves performing basic and moderately complex troubleshooting and repair for end-user computing products like PCs, laptops, and printers, while also handling change management requests and IMAC activities. The engineer must provide support to VIP clients, maintain high customer satisfaction levels, and proactively communicate repair statuses.