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Customer Service & Enrollment Manager at BEAR PADDLE SERVICES

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

24.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Team Management, Lead Management, Family Engagement, Training, Recruitment, Event Hosting, Account Maintenance, Communication, Problem Solving, Relationship Building, Retention Strategies, Child Interaction, Tour Coordination, Follow-Up

Industry

Wellness and Fitness Services

Description

Description Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention. Our Ideal Candidate: Outgoing, fun personality with past experience in closing sales "Customer First" attitude Loves working with children and families Core Duties: Provides tours, coordinates trial lessons and follows up with all digital enrollment leads Welcomes new students & families Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program Engages with Swim School Manager to drive optimal team member and family retention Recruits, interviews, trains & develops the Customer Care Team & their performance Secondary Duties: Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals Manage any day/time changes for existing families in a manner that keeps them swimming Hosts fun, seasonal themed events Requirements High School Diploma or equivalent, Bachelor’s Degree preferred 2+ years of customer service or sales experience Prior management experience preferred This is a full-time position with medical & dental benefitsEvening and weekend availability is required Compensation $22-24/hour, with bonus potential and benefit options.

Responsibilities

The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to meet or exceed monthly enrollment goals. This includes providing tours, coordinating trial lessons, and engaging with families to ensure retention and satisfaction.