Customer Service at Eurofins

Phnom Penh, Phnom Penh, Cambodia -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Multitasking, Problem Solving, MS Office, CRM Systems, Quality System Understanding

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff. Comprehensive services and unmatched expertise Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods. A commitment to top quality The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world. Permanent innovation and support by the market leader Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices. Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam: Eurofins Sac Ky Hai Dang Eurofins Consumer Product Testing Eurofins Assurance Eurofins MTS Eurofins Gentis Eurofins ETM Job Description Working location: No.1452, St. Betong, Kauk Chambak village, Chaom Chao 1 quarter, Po Senchey district, Phnom Penh, Cambodia The Customer Service Representative will be responsible for providing excellent support to clients, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Respond promptly to customer inquiries via phone, email, or other communication channels. Provide accurate information about products, services, and company policies. Maintain customer records and update information in the system. Coordinate with internal teams (sales, operations, technical) to ensure timely resolution of issues. Ensure compliance with company standards and procedures. Responsible for receiving the test orders, preparing login in test order assigning the test numbers, taking photos of the submitted samples Responsible for handling general inquiries of submission for testing. Responsible for contraction submitter or vendor to provide additional information or submit additional sample for testing. Report to supervisor or Managing Director for complaint receipt Prepare daily sample in/ report out record and monthly client’s number of sample/ revenue report for manager review. To acquire a good understanding of the Quality System, and responsible for implementing, maintaining and continually improving the system to achieve the company’s quality objectives. Following up customer inquiries and report to supervisor. Perform any other duties as assigned by Management. Qualifications Relevant prior experiences as a Customer Service in any company. Bachelor’s degree in Business Administration, Communication, or related field. Minimum 1–2 years of experience in customer service or client support. Strong verbal and written communication skills in English. Proficiency in MS Office and familiarity with CRM systems. Ability to multitask and work under pressure. Require experience letter from previous company. Priority in Chinese language is an added advantage Ability to effectively communicate across all levels of the organization Additional Information 13-month bonus Performance bonus: subject to performance Allwances: Meal, Transportation Leaves: 18 annual leaves per year Full salary and mandatory insurance from probation

Responsibilities

The Customer Service Representative will provide excellent support to clients, handle inquiries, resolve issues, and ensure customer satisfaction. This role involves coordinating with internal teams to ensure timely resolution of issues and maintaining customer records.